The client support that you'll receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical problem with an active account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual hosting provider not from a reseller. If you purchase a hosting account via a company that does not own its servers and it can't access them directly, it is likely that you'll wait for a couple of days so as to receive a reply to any kind of query, therefore your web sites may stay offline for quite a while. In comparison, a provider that provides numerous ways of communication and has a technical support staff that is available all the time will assist you to right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance promptly, so our cloud hosting
services include 24/7 tech support plus various options for communication. In case you do not have an account yet, you can easily call us or use our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up obtaining a service that you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional analysis. Unlike the majority of suppliers out there today, we respond to all tickets within the hour, so you won't need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you are able to take advantage of our 24/7 support services even on official holidays. All your web sites will be available at all times and so will we. With various connection options, you will be able to select the easiest approach to contact us and learn more about our solutions if you don't have an account yet, or get support if you're already one of our customers. You'll be able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, although it hardly ever takes more than 20 min to get assistance whatever the nature of the trouble. With our customer and technical support services, we'll be there for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent problems or questions with regard to the pre-installed software your server comes with. If you have not obtained a virtual private server
package yet, you're able to find out much more about our solutions by giving us a telephone call or through the live chat service. For more tech issues, you'll be able to send an email message or open a support ticket through your billing Control Panel and you'll receive support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The typical response time in most cases doesn't extend past 30 minutes. In case you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade that you can add to each VPS package and our administrators will assist you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Hosting
With a one-hour max response time guarantee, you will enjoy quick support when you purchase a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, therefore any time you open a ticket through your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the better option when the matter in question requires longer time to be solved or when it needs to be forwarded to our administrators, since it is easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you can give us a call or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.