A ticketing system is the most widespread communication channel that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to deal with a problem that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all replies contributed by either party will be kept in the exact same location in the event that somebody else needs to work on the given issue and the info in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, so you will have to sign in and out of at least 2 accounts to accomplish a given procedure or to touch base with the hosting company’s customer care team. In case you would like to manage a number of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. In addition, it can take a substantial length of time for the hosting provider to process your ticket.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages come with an integrated trouble ticket system, which is an integral part of our in-house developed Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything associated with the hosting service itself in the same place – payments, web files, e-mails, tickets, etc., eliminating the need to use different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks of the mouse without logging out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of informative articles, which will give you additional information and which may help you resolve any given issue even before you actually post a ticket. We guarantee a response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with us and you would like to touch base with our client support staff representatives, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different help desk support platform like you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to submit a new ticket without any hassle and to look through older tickets using a smart search filter. In addition, you’ll be able to read the relevant knowledgebase articles that our system will present to you depending on the category that you choose for your new ticket. You can carry out all of these things without leaving your Hepsia Control Panel at any time, which means that in case you experience any obstacle or have an inquiry, you can get in touch with our technicians and fix the given issue within the hour using one single platform.