A ticketing system is the most widespread communication channel that hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to deal with a problem that takes some time to investigate or that needs to be forwarded to a server admin. Thus, all replies contributed by either party will be kept in the exact same location in the event that somebody else needs to work on the given issue and the info in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, so you will have to sign in and out of at least 2 accounts to accomplish a given procedure or to touch base with the hosting company’s customer care team. In case you would like to manage a number of domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. In addition, it can take a substantial length of time for the hosting provider to process your ticket.