A live chat is among the channels of communication offered by some website hosting providers as part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster than a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a call with an agent. What's more, when the issue that you experience needs some time to be investigated and resolved, you're able to do something different meanwhile instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service without charge provided that you have web access even when your website hosting supplier is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the Linux cloud packages that we offer and we will assist you with almost everything live. If you don't have an account with our company yet, we can give you more info about the packages to help you to pick the most suitable plan. If you are a current customer, we can help you with any billing or general issue and even with numerous common tech issues, for instance an e-mail address setup in a desktop e-mail client. If you cannot phone us for whatever reason or you are in a country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Certainly, some matters require more time to analyze and test, which means that you'll have to open a support ticket to our technicians, still, we're able to save your time and assist you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every single day, even on weekends and holidays. It is the perfect way to learn more about our Linux semi-dedicated hosting packages if you don't have an account yet or to get some problem resolved if you're a client and our customer support agents will assist you live regardless of the time of the day you join the chat. If you are unsure which plan is more appropriate for your sites, if you need a piece of advice whether you should order a certain upgrade and how to obtain it or if you experience troubles setting up an email account on your PC, you can get in touch with us and we'll give you the necessary information right away. Our live chat is available even after our phone lines go off for the day, so when you have an account here, you can be sure that you'll always enjoy quick assistance with any kind of question or problem that comes up.