If you are a website owner, a problem might always crop up and it doesn’t necessarily need to be connected with the hosting service. For instance, something can go wrong when you bring a web app up to date or some crucial data can be modified or deleted accidentally. Irrespective of what the essence of the problem may be, you will have to get in touch with the respective customer service team and ask them to retrieve a backup or to help you troubleshoot the problem that you’re having. How fast they will do this will determine the period of time that your websites will be inaccessible. For given websites such as community sites or online stores, a protracted downtime duration too often equals lost visitors and money. Thus, it’s of high importance that you use the services of a hosting company that provides not only a very good client support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any trouble ticket that you open or any email that you send is just 1 hour, even if you contact us during weekends and official holidays. Regardless of the nature of your inquiry or problem, we’ll lend you a hand instantly and will give you the necessary info to rectify any problem with your websites. The real response time typically doesn’t surpass 15 to 20 minutes, which suggests that you can just forget about waiting for hours to get a problem solved or what is even worse than that – waiting around one whole day only to obtain a reply that more info is required while nothing’s resolved. We will offer you assistance in a jiffy because we realize exactly how costly time can be in the dynamic electronic era. The 1-hour reply guarantee applies to any billing or technical enquiry that you may have regarding our Linux cloud packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize precisely how essential it is to receive quick help, we promise that you won’t ever need to wait for more than one hour to get an answer to any trouble ticket that you submit through your semi-dedicated server CP. Actually, you’ll rarely need to wait for more than twenty to thirty minutes and this applies to any question irrespective of what its nature is – billing, general or technical. Moreover, our client and tech support team is on duty 24-7, which is why even if you post a ticket during legal holidays, you will always receive an immediate reply, which will include the answer to a query, the solution to a predicament or the details required to sort out an issue yourself – if there’s something that you need to do on your end. With us, you will never need to waste a day awaiting a reply like you would with many other web hosting companies.