You'll find a lot of cloud hosting providers on the market today, however most of them are resellers that have restricted resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have through this particular way of communication may vary depending on the provider - several of them provide professional telephone support, many others offer general and customer support only as some matters are more time-consuming and it would be a lot less difficult to be resolved with a ticket, especially if the situation needs to be escalated. Still, it's good to know that you could always reach your hosting supplier since there're various small problems which can be resolved easily and timely through a telephone call, not mentioning that you're able to get additional information regarding the services before you become a customer.
Phone Support in Cloud Hosting
We believe that the option to communicate with a live consultant is very important, for that reason we have three support lines worldwide (UK, USA and Australia) and you can reach us on the phone for 14 hours every day. In case you consider purchasing one of our Linux cloud packages, for instance, you're able to phone us and find more about our services prior to ordering to be sure that we do match all of the system requirements for your web sites. After your purchase, you can call us about all the sales and / or billing issues you may experience, or get any general or basic tech info you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical issues you have to use our ticketing system, which will help you follow the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
When you need additional info about the Linux semi-dedicated hosting packages that we offer, you'll be able to call one of the three support phone lines we have across the globe - in the United States of America, Great Britain and Australia. In this way, you are able to check in advance if our solutions will be suitable for your web sites. In case you are already our client and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours daily about any type of billing or basic queries. For strictly technical issues you'll have to use our ticketing system in order to communicate with our technical support as someproblems simply require longer time to be solved, still we will assist you on the phone with countless minor tech issues as well, saving you time and efforts.