Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be attended to within maximum one hour. If your support ticket or e–mail requires further assistance from an admin, we will timely forward it and leave a comment to let you know that your issue is being examined. If you order the Administration Services package, any of the services included there will be completed at a time that suits you.
A Premium–Quality Support Service
Our customer support staff will be online for you 24–7 should you need assistance with the Site Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. Furthermore if you require assistance handling the standard administration tasks on your dedicated hosting server, you can check out our Administration Services package, that includes data backup hard disk storage space, weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Area
We have provided the Site Control Panel with an elaborate knowledgebase, which offers in–depth explanations of its features and functions. Also, we have shot detailed video tutorials that will further demonstrate to you how to carry out a particular task or resolve a regularly encountered problem. The educational articles and the tutorial videos are readily reachable from every section of the Site Control Panel through the Help and Videos buttons in the upper right corner.